FAQ & POLICIES CONTENT — MYLUXESCENT

Frequently Asked Questions

1. Are your international perfumes original?

Yes. We deal only in 100% original international perfumes. We do not sell clones, copies, or duplicate fragrances.

2. Do you deliver all over India?

Yes, we offer delivery across India, subject to serviceability of your location.

3. How can I place an order?

You can place an order by contacting us through WhatsApp, Instagram, or the contact form on our website. Once product availability and pricing are confirmed, we will guide you through the payment process.

4. What payment methods do you accept?

We accept online payments. Depending on the product, order value, or customization requirement, some orders may be confirmed with an advance payment of 30% of the total order value.

5. Do you offer Cash on Delivery?

Currently, we do not offer Cash on Delivery unless specifically confirmed by our team for a selected order.

6. Can I customize a perfume from MyLuxescent?

Yes. Our MyLuxescent collection includes personalized fragrance options based on your preferences, occasion, and gifting requirements. Packaging customization may also be available for selected orders.

7. Can I request a fragrance similar to a luxury scent profile?

Yes. For our MyLuxescent collection, we can guide you toward fragrance profiles inspired by luxury scent families and preferences.

8. What is your cancellation policy?

Orders once confirmed cannot be cancelled. We request customers to review their order carefully before making payment.

9. Do you accept returns?

We do not accept returns once the order has been delivered.

10. Is replacement available?

Replacement is only considered in case of a valid issue such as a damaged product received at the time of delivery or a verified order-related issue, subject to review and supporting unboxing proof.

11. What should I do if I receive a damaged parcel?

Please contact us within 24 hours of delivery with a clear unboxing video and product images so our team can review the issue and assist you accordingly.

12. How long does delivery take?

Delivery timelines may vary depending on the product, customization, and delivery location. Estimated dispatch and delivery details will be shared at the time of order confirmation.

13. Do you offer premium gifting or bulk orders?

Yes, we can assist with premium gifting, occasion-based orders, and selected bulk requirements depending on quantity, product type, and timeline.

Shipping Policy

Orders are processed after payment confirmation or the applicable advance payment. Delivery timelines may vary depending on product availability, customization requirements, and location. Dispatch and delivery estimates are shared during order confirmation.

Payment Policy

We accept online payments for order confirmation. For selected products, customized orders, or premium gifting requirements, an advance payment may be required before processing the order.

Cancellation Policy

Orders once confirmed cannot be cancelled. Please review your order details carefully before making payment.

Replacement / Damage Policy

We do not accept returns. Replacement is considered only in case of a valid damage or verified order issue. A clear unboxing video and product images must be shared within 24 hours of delivery for review.